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In the CreditTech space, complex traditional methods of resolving disputes are long forgotten leading to businesses seeking for AI powered solutions. While ensuring manual processes are digitized and providing operational efficiency it is essential that customer experience is not compromised. As per CFPB data, 60% of disputes exceed 30 days to resolve, and 1 in 5 customers face credit report errors annually, leading to regulatory scrutiny and trust issues.
Credit bureaus play a crucial role in providing accurate, timely credit information, but managing dispute requests can be a resource-intensive process, especially when these requests come in manually via offline channels, phone calls, or emails. This reliance on manual processing creates a high operational burden and affects the speed and accuracy of dispute resolutions.
The latest trends focus on increasing automation, reducing human intervention in routine processes, and providing real-time insights. Hence, comes in AI and the impact it can create in resolving dispute resolutions today!
In this webinar (the word webinar to be hyperlinked to the recording), our experts at Saksoft are diving deep into AI-led strategies that can help transform dispute resolutions. The key takeaways include –
- Accelerated Case Creation through AI-led automation
- Scalability to support current and future needs
- Seamless Customer Conversations using NLP-powered AI assistants
- Optimized Case Management with predictive AI routing for faster resolutions
- Proactive Decision-Making with AI-driven analytics to track trends, sentiment, and bottlenecks
If your business is looking for an AI-led Dispute Resolution System that can streamline the process, making it faster, accurate, and cost-effective, contact us.
Saksoft is a leading global technology solutions provider with a strong presence across key international markets. With over 25 years of experience, we specialize in enabling businesses to harness the power of cloud-based technologies and drive innovation through enhanced software development, testing, and data management strategies. Our domain-aligned capabilities are designed to support organizations in scaling their operations, improving service delivery, and optimizing their technology stacks. For more info click here.
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