What We Offer

In today’s competitive landscape, customer-centricity is no longer a choice; it’s a necessity. Modern consumers expect seamless interactions across all touchpoints, with personalization and responsiveness at the core. These evolving expectations are pushing businesses to prioritize CX as a strategic differentiator. However, delivering a world-class CX requires a holistic transformation of your business processes and technology.

Saksoft is your trusted partner in crafting exceptional customer experiences. With over 19 years of experience as a Salesforce Partner, we are a leader in designing, implementing, and driving CX transformation initiatives. We leverage a global delivery model to provide best-in-class solutions with measurable benefits, helping you deliver exceptional customer experiences that drive loyalty, increase customer lifetime value, and unlock new revenue streams.

Customer Experience (CX) Transformation

Services offered

CX Strategy Development

Collaborate with you to define a clear CX vision aligned with your overall business goals, focusing on customer journey mapping and experience optimization.

Omnichannel Experience Management

Create seamless customer experiences across all touchpoints, from web and mobile to social media and in-person interactions.

Salesforce Cloud Implementation

Leverage the power of Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud) to streamline sales, marketing, and customer service operations.

Customer Data Integration

Consolidate customer data from disparate sources to gain a unified view of your customers and personalize their experiences.

Customer Journey Optimization

Analyze customer journeys to identify areas for improvement and implement targeted strategies to enhance customer satisfaction and engagement.

Customer Analytics & Reporting

Provide actionable insights through advanced analytics and reporting tools to measure the impact of CX initiatives and make data-driven decisions.

Why us

Deep Expertise and Proven Methodology

Our 125+ member team has over 15 years of experience in CX transformation, leveraging a proven methodology that focuses on understanding your unique customer journey and identifying key improvement areas.

Data-Driven Insights & Omnichannel Optimization

We utilize data analytics to gain a holistic view of your customer touchpoints and interactions. This allows us to tailor solutions that optimize the customer experience across all channels, from mobile apps to in-person interactions.

Human-Centered Design & Technology Enablement

We prioritize human-centered design principles to ensure your CX strategy addresses real customer needs and fosters emotional connections. We seamlessly integrate technology solutions to personalize experiences and automate workflows.

Salesforce Accelerators and Templates

With over 15 accelerators and templates such as DMS 365 for distributor management and CPQ implementation, we expedite your CX transformation journey.

LET’S WORK TOGETHER

Let’s Talk About How We Grow Your Business