Client background:  A leading Telecommunications company

Business Challenge

  • Client had a manual process of registering customer process for service requests including raising tickets, billing, Place/Track order, Test services etc.

  • The manual data collected had to entered in the system which is prone to human-error and typical time delays in manual process

  • The client’s was looking for an online portal and all the modules integrated on the portal, were available on Web Platform

  • The client has a vision for digital transformation to bring the ease of service to their clients.

Business Solution

  • Saksoft created an online portal based on Java to simplify the often overwhelming process

  • The portal will enable automatic registering of users

  • With push notification now the users have quick near real-time status and other updates on the fingertips.

Business Benefits

  • One-stop shop for testing requirements across the globe

  • 20% Automation of test scenarios ensures quality testing with reduced efforts & costs

  • Improved test coverage by 20%

  • Integration of Test Execution across suite and customized reporting

Business Benefits

  • Provides seamless customer experience and focus

  • Improves customer engagement

  • Portal allows user to check for the client’s services, Creation of tickets, Billing etc.

  • Allow user to have required information and action on their fingertip

  • Scalable architecture that can be leveraged to future integration with other multiple modules

Environment

  • Java, Spring, Hibernet, Webservices, Angluar7, Oracle, MySQL